iNathi provides proven information technology outsourcing and managed service solutions to businesses in various industries at a competitive cost and superior level of service. We manage the delivery, installations, roll-outs of hardware and software, non-warranty repairs (SLA's; Time & Material), configuration, integration, relocations and maintenance of technology to meet a company's unique needs.
CAPACITY PLANNING AND AUDITING
iNathi's professionals provide planning and performance-tuning services that ensure the capacity a of clients' IT infrastructure is consistent with evolving business demands. Our consultants will perform system capacity, performance reviews, identify modification opportunities, provide system tuning and prepare workload growth projections. All these functions would identify the need to do the necessary capacity upgrades.Our auditing service ensures a comprehensive audit of a customer's hardware and/or software and the compilation of a comprehensive inventory of all their equipment and applications and offers the following benefits:
Enables the client to evaluate their current status in terms IT-related equipment and software;
Provides essential information regarding the validity of software licenses;
Gives a clear picture of the warranty status of equipment.
IT STRATEGY AND PROJECT MANAGEMENT
Information Technology exists to support the business objectives of the organisation. Before developing a strategic IT plan, corporate objectives should be carefully considered and defined. iNathi professionals will meet with your business leaders to determine the current state of your organization. We will then work with you to establish where you want to be and develop a strategy to help you get there.
iNathi utilises proven project management methodology to ensure an organised and successful project completion. Our project managers fully dedicate themselves to your project and provide your company with objectivity and extensive experience. We recognise the long-term benefit of knowledge transfer to your organisation and will work closely with your appointed representatives to ensure continuity when our role is completed.
HARDWARE AND SOFTWARE CONSULTING
iNathi is dedicated to providing our customers with a competitive advantage through the delivery of excellent IT services. In order to obtain this objective, we need to ascertain our customers' specific IT requirements, their IT environment and their business needs.
Depending on the identified requirements, iNathi engages our tech–nical services to provide the necessary technical audits, evaluations, benchmarks and advice to design a technical and product roadmap.
ON-SITE TECHNICAL SUPPORT
This service delivers extended maintenance support with remedial maintenance, during and beyond normal office hours (365 days a year, 7 days a week and 24 hours a day). A 24-hour support team will stand by to assist and solve the problem. This service is provided only for clients with Standard Annual Maintenance. Service Agreement offering:
24 x 7 resource availability
Installation of a wide range of hardware, equipment and software;
On-site support of equipment
End-user support
Network environment management
Disaster recovery
iNathi's on-site services provide our clients with the right skills for the task at hand and ensure continuous service with stand-in personnel available when site staff are absent.
SERVICE DESK AND CALL LOGGING
iNathi's service desk logs all service-related calls and ensures that our clients receive an efficient repair and turn-around time to minimise any inconveniences that may be encountered. Consistent measurement via an intelligent database facility forms an integral part of a solid hands-on management system, which allows iNathi to be proactive to the technical requirements of our clients. By monitoring the ratio of the specific amount of calls and the category of repairs, we are able to conduct accurate fault prediction and assist in ensuring that the infrastructure is adequate. Management reports, which include call statistics, is another valuable function that the service desk provides. These reports can be customised to suit our clients' requirements and indicate trends to assist in future planning, budgeting and the overall management of their IT functions.
SLA (SERVICE LEVEL AGREEMENT)
The Service Level Agreement (SLA) is an essential tool for managing outsourcing engagements. It defines the boundaries of the engagement in terms of the functions and scope of services that will be provided, performance criteria for response times by iNathi and an initial baseline of service metrics. A well-defined SLA correctly sets a common understanding of expectations and establishes measurement criteria for performance reporting against the SLA commitments for the life of the engagement.
The service levels are defined in the SLA based on a client's business demands. For example, systems that require business critical 24x7 support and break-fix requirements have repairs completed within two hours 95% of the time. These service levels provide the basis for staff planning, how the support services are implemented and identification of how costs will be streamlined or taken out of an operation. The iNathi SLA template is derived from the IT Infrastructure Library (ITIL®). The ITIL is a series of documents used to aid the implementation of an industry standard framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Utilising this framework, iNathi has developed a sophisticated approach for defining, delivering and measuring the quality of support services to provide the right level of service at the lowest cost. Each client has the flexibility to adjust services, thereby lowering or increasing costs as its business demands change.
For more information please contact: Steve Fitzpatrick iNathi Technology Holdings
Products and Services 
